You can reach our support team via email at support@faithguidedlife.com
We’re happy to help and will get back to you as soon as possible.

All Faith Guided Life products are custom-made, so we do not accept returns or exchanges unless the item is damaged, defective, incorrect, or lost in transit.

If there is an issue with your order, please contact support@faithguidedlife.com within 2 days of receiving the item and include your order number and clear photos.

Eligible cases may receive a free replacement or refund, depending on the situation.

We do not offer refunds or replacements for wrong size chosen by the customer, address errors, or change-of-mind after purchase.

Replacement orders follow standard production and shipping timelines.

Yes, we ship internationally! Simply select your country at checkout. Please note that customs fees or import taxes (if any) are the buyer’s responsibility.

When available, we will send you the tracking number with the confirmation email so that you can track the package online.

Tracking information may not update immediately in some cases; however, please rest assured that your item is on its way. Here are some reasons why tracking information may be temporarily unavailable:

• There may be delays between scanning events and carrier system updates. After your order is shipped, tracking information can take a few days to appear—please allow additional time and check back later.
  
• The package may not be scanned until it reaches a regional hub near the destination.
  
• Tracking updates may pause while the package is in transit and will typically resume once it reaches your local area. Delivery timelines remain valid regardless of tracking update frequency.
  

If your tracking status has not been updated for more than 10 days, please contact our customer support team at support@faithguidedlife.com, and we will be happy to assist you further.

We process orders on business days (Monday through Friday, Pacific Time), excluding U.S. Postal Service holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Shipping & Processing:

• Processing time: 3–10 business days
  
• Shipping time: Orders are typically shipped within 5–10 business days. If you need your order by a certain date, please email us at support@faithguidedlife.com.
  
• International orders: Customers outside the United States may be responsible for applicable customs fees in their country.