Holy Family Nativity Scene Christmas Ornament | Two-Sided Religious Christian Keepsake | Sacred Christmas Tree Decoration

RETURNS & EXCHANGE POLICY - FAITH GUIDED LIFE

OUR COMMITMENT TO YOU

At Faith Guided Life, we believe in spreading God's love through quality Christian apparel. While we strive for excellence in every order, we understand that sometimes things don't go as planned. We're here to make it right with the same grace and care that guides our faith.

RETURNS & EXCHANGES

Our Heart for Service:
Generally, our custom-printed faith apparel is made specifically for you, so we don't accept returns or exchanges except in special circumstances. However, if you experience any issues with your order, please reach out to us at support@faithguidedlife.com. Our team will work with you to find a solution that honors both your needs and our commitment to quality.

What We Need to Help You:

• Your order number
• A clear photograph showing the specific issue
• A brief description of the problem

Please Note: We cannot process returns or exchanges for items sent back without prior contact. Please don't return items to the address on the package without speaking with us first.

REFUNDS & REPLACEMENTS

We Accept Refunds/Replacements in These Cases:

✝️ Damaged or Poor Quality Items

• Printing defects or quality issues
• Items damaged during shipping

✝️ Wrong Items Sent

• Incorrect design or product type
• Wrong size (our error, not customer selection)

✝️ Delivery Issues

• Items not received within 30 days (US orders)
• Items not received within 60 days (international orders)

How to Request Help:
Contact us at support@faithguidedlife.com with your order details and photos. Our team will arrange a replacement or refund as quickly as possible.

Replacement Timeline:

• Processing: 7 business days
• Delivery: 2-4 weeks
• No additional fees for replacements due to our errors

Refund Processing:

• Processed immediately upon approval
• Credit returns to your account within 3-10 business days

WHEN WE CANNOT PROVIDE REFUNDS

We understand disappointment, but we cannot offer refunds in these situations:

❌ Customer Size Selection Errors
❌ Wrong Shipping Address Provided
❌ Material Preferences (not liking the fabric feel)
❌ Order Changes after printing/shipping
❌ Returns Without Prior Contact

IMPORTANT TIMEFRAMES

Reporting Issues:

• Handmade Items: 7 days from receipt
• Printed Items: 30 days from receipt

Order Modifications:

• 10 hours after placing your order to request changes or cancellations
• After this time or once in production, changes are not possible

SPECIAL SITUATIONS

SIZE SELECTION

Since each item is custom-printed with your chosen design, we cannot accept returns for size selection errors. Please carefully review our detailed size charts on each product page before ordering. We're here to help if you have questions about sizing!
DAMAGED OR INCORRECT ITEMS

We take great care in quality control, but if you receive a damaged or incorrect item, we'll make it right! Simply contact support@faithguidedlife.com with:

• Your order number
• Clear photos of the issue
• The QR code from your package

We'll arrange a replacement or refund based on your preference.

UNDELIVERED ORDERS

If your order hasn't arrived within our delivery timeframes, please contact us for a full refund. This policy doesn't cover errors in shipping addresses or missed deliveries due to customer unavailability.

LOST PACKAGES DUE TO INCORRECT ADDRESSES

Please double-check your shipping address before confirming your order. We cannot provide replacements or refunds for packages lost due to incorrect addresses provided by customers.

If tracking shows your package was returned to sender due to delivery issues, we may offer a replacement at our discretion, but refunds are not available in these cases.

OUR PROMISE TO YOU

"Let all that you do be done in love." - 1 Corinthians 16:14

At Faith Guided Life, we're committed to serving you with the same love and grace that Christ shows us. If you have any questions or concerns, please don't hesitate to reach out to support@faithguidedlife.com.

We typically respond within 1-2 business days and will work diligently to resolve any issues with a heart of service.

Thank you for choosing Faith Guided Life to express your faith through fashion. May God bless you abundantly!

Contact Us:
📧 support@faithguidedlife.com
🙏 Response Time: 1-2 business days
✝️ Our Mission: Spreading faith through quality Christian apparel